Position Summary: Professional skill base – Mechanical – Field Service engineer £40k – £41k
On a day to day basis service engineers will be expected to fault find on Transmission and diesel engines fixing, replacing and fitting like for like components such as oil / fuel filters, fuel injectors, radiators, pipe and bearings etc.
Company van will provided to travel from depot to depot. Covering Bristol, Reading and Exeter.
Key Duties & Tasks:
– Travel to field-based job sites to troubleshoot and repair and associated products.
-Responsible for the installation, maintenance, repairs and troubleshooting and its associated products.
– Work with various departments to address concerns and issues that may arise at the depot from our customer.
– Document service visits and generate reports with action items.
– Carry out all reasonable instructions received from immediate line Manager and or Senior Staff.
– Work to and support all relevant 5S activities.
– Ensure work area at the depot is left clean and tidy after completing a repair.
– Provide technical assistance related to Company actions via phone and email queries.
– Follow standard work operating procedures for pre- and post-service preparation (submit personal expense reports, develop service reports, making travel arrangements).
– Follow all Environmental Health and Safety policies and procedures.
– Communicate distributor feedback to company management.
– Work to achieve the goals and targets as set by the Service department.
– Involvement in New Product Development.
work alongside service engineers.
* Previous Service experience not essential but preferred
* Comprehensive Industry Knowledge
* Strong Customer-Facing Skills
* Strong Written and Verbal Communication
* Creative Problem-Solving
* Level 3 NVQ in Mechanical Engineering or equivalent
– Self-motivated team player with a positive can-do attitude.
– 8 to 12 hours shifts Monday to Friday
– With 1 in every 2 weekends being on call
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